Seller Withdrawal Guide

For Approved Commas Sellers

This guide is only for sellers with approved accounts.
If you’re unsure about your account status, please reach out to support@commas.com before proceeding.

📥 Step 1: Log Into Your Dashboard

1. Go to commas.com

2. Click on your profile in the top-right corner. Then click dashboard.

3. Enter the email you used to sign up. You will receive a one-time password code sent to your email.

4. Once logged in, you’ll land on your Seller Dashboard.

5. Click the “Wallet” then Balances

6. In the top-right, click the “Withdraw” button.

🏦 Step 2: Set Up Dots (Required for Payouts)

Commas uses Dots to power all seller withdrawals. You must complete setup through Dots to receive your funds. You must have available balance in order to initiate a withdrawal from Commas first.

✅ This is the most important step. No withdrawals can be made without a Dots account.

To Set Up Dots:

1. After clicking “Withdraw” in your dashboard, you’ll be redirected to the Dots setup flow.
   

   

2. In this stage you will be asked to:

   • ✅ Verify your phone number

   • ✅ Enter your banking details

   • ✅ Submit any necessary tax forms (W‑8BEN, W-8, or W-8BEN-E for international sellers)

📱 Step 3: Verify Your Phone Number

Before withdrawing funds, your phone number must be verified in your dashboard.

1. Click "Verify Phone Number" in your Commas dashboard.

2. In the dropdown, select your country code.

3. Enter your phone number (remove the leading 0, if present).

4. You’ll receive a text with a verification code.

5. Enter the code to confirm.

⚠ VOIP numbers are not supported.

Having trouble verifying your number?

Email support@fanbasis.com with:

• Full Name

• Email on your Commas account

• Country Code

• Phone Number

• Business Name

📞 Need to change your phone number?

Contact support at support@fanbasis.com so we can initiate that change for you.

💵 Step 4: When Can I Withdraw?

After a transaction is successfully processed, funds move from Pending to Available in your wallet based on your account's settlement window. The default settlement period is 2 business days, however new accounts are placed on a tiered schedule that gradually reduces over the first 90 days:

Step 5: Make a Withdrawal via Dots

Once setup is complete and your funds are available:

1. Click Withdraw from your Wallet tab in Commas.

2. You'll be redirected to Dots.

3. Enter the amount you'd like to withdraw.

4. Submit the request.
   

   

To track your withdrawal status, visit: https://my.dots.dev

💡 Withdrawals are not automatic they must be manually initiated from Commas. However, you can skip the step of logging into DOTS by allowing payouts from Commas to payout to the default payout method on file through your settings on DOTS.

💳 Withdrawal Methods & Fees

Here’s a breakdown of payout options through Dots, based on your location and preferences:

🟢 RTP (Real-Time Payments / Instant Payouts)

• ✅ Available for USD → US-based USD bank accounts

• ⚡ Instant deposit to eligible banks

• 💵 Flat $1 payout fee, plus 3% for RTP (Instant transfers) payouts only

• 📍 Check if your bank supports RTP:
  View RTP Banks →

💸 ACH Bank Transfer (Accepted US Banks)

• 🏦 Available for most U.S. Banks

• 💵 Flat $1 fee per transfer

• 1-3 business days

💸 Wire Transfer (USD)

• 🏦 Available for UK-based banks and select international banks.

• 💵 Flat $45 fee per transfer

• 2-3 business days

🌍 International Bank Transfers

• Available in most countries

• Fee: 1.2% + $2 per payout

• FX (foreign exchange) fees may apply depending on your bank

• 2-3 business days

🧾 Mercury or Wise Accounts

• You can use Mercury or Wise as your receiving account as an international seller

• Read more on Wise:
  Wise Setup Guide →

• 1-2 business days

💬 Need Help?

For questions about:

• Dots setup or banking issues

• Phone number verification

• Withdrawal delays

Contact: support@fanbasis.com
or visit: https://my.dots.dev