Cancelling Subscriptions

How to Cancel a Customer’s Subscription

1. To cancel a subscription on behalf of a customer:

   1. From your dashboard, click on the Payments, then navigate to the Subscriptions tab.
      

      

   2. Select the Subscriptions section.

   3. Use the search bar to find the customer by name or email.

   4. Click the three dots next to the subscriber.
      

      

   5. Click the "Cancel Subscription" icon to cancel.

   ⚠ This will immediately stop all future billing for that subscription.
   

   Best Practices: Set Clear Expectations with a Cancellation Policy

   Before canceling, it’s a good idea to have a clear and visible cancellation policy in place. This helps manage customer expectations and reduce disputes. Consider including:

   • Required notice period (e.g., 24–48 hours before the next billing cycle)

   • Whether partial refunds are offered for mid-cycle cancellations

   • How customers will be notified once cancellation is processed

   Having these terms outlined on your checkout page or in your terms of service builds trust and minimizes confusion.