Welcome to the Webinar Presenter FAQ. This guide answers common questions for Hosts, Co-Hosts, and Producers about running a live webinar, managing the broadcast, presenting offers, and handling common situations during the event.

Roles and Permissions

What is the difference between Host, Co-Host, and Producer?

• Host: full control over the webinar. Starts and ends the broadcast, manages all settings, triggers offers, controls recording, and views analytics. There is one Host per webinar.

• Co-Host: presents alongside the Host with camera, microphone, and screen sharing. Can participate in all engagement features but does not have full administrative control.

• Producer: works behind the scenes. Manages technical settings and supports the Host without appearing “on stage.”

How do I get added as a presenter?

• The webinar creator adds you by email during the Roles step of webinar setup

• You will receive an invitation with access to the webinar room

• Each presenter email must be unique per webinar

Before the Webinar

How do I prepare for the broadcast?

• When you enter the host room, a technical / device check lets you select and preview your camera and microphone before going live

• Verify your camera, microphone, and screen sharing are working

• Confirm your internet connection is stable: a minimum of 5 Mbps upload is recommended for presenters

• Review the engagement plan: which polls, offers, and files are configured and when they should be triggered

• Note: the device check is for presenters (host, co-host). Regular attendees join the room directly without a device check.

Can I set up a waiting room for early arrivals?

• Yes. The Host can configure a waiting room video that plays while attendees wait for the session to start

• This is a good place for a teaser, agenda overview, or promotional content

Going Live

How do I start the broadcast?

• The Host starts the broadcast from the webinar room controls

• Co-Hosts and Producers do not need to take any action: they are connected once the Host starts

What controls do I have during the broadcast?

• Microphone: mute/unmute

• Camera: turn on/off

• Screen sharing: share your screen, a specific window, or a browser tab

• Fullscreen: expand the broadcast view

• Webcam position is configurable (top-left, top-right, bottom-left, bottom-right) and webcam size can be set to small, medium, or large

Can I see how many people are watching?

• Yes. A participant count is displayed in the webinar room, along with a session timer showing how long the broadcast has been running

Engagement During the Broadcast

How do I trigger a poll?

• Go to the Polls panel in the webinar room

• Select the poll you want to launch and activate it

• The poll will appear for all attendees as a modal or sidebar card

• Results update in real time as attendees vote

• You can end and restart polls as needed

How do I trigger an offer?

• Timed offers fire automatically at the timestamps configured during setup: no action needed

• Live triggered offers can be fired manually from the Offers panel at any time during the broadcast. A highlight animation will draw attendee attention.

• End offers can be configured to appear at the close of the webinar

• When triggered, an embedded checkout opens directly inside the webinar room for the attendee: no redirect to an external page. Payment is processed through your connected payment provider.

How do I share a file during the webinar?

• Go to the Files panel in the webinar room

• Upload a file or select a pre-uploaded file

• Click Publish to make it available to attendees

• You can unpublish files at any time

• Download counts are tracked per file

How do I manage chat?

• Monitor the chat panel for audience messages

• Pin important messages as sticky announcements

• Ban disruptive attendees from chat, or disable chat entirely if needed

• Assign a Moderator to handle chat so you can focus on presenting

Speaker Requests

What if an attendee wants to speak?

• Attendees can request to join as a speaker during the live webinar

• You will see the request in the Speakers panel

• You can accept (they join with audio/video), deny, or cancel the request

• Once a speaker is active, you can mute them or end their participation at any time

Recording

How do I record the webinar?

• The Host can start recording from the webinar room controls

• Recording can be paused, resumed, and stopped during the session

• Recordings are stored with the webinar and can be played back from the dashboard

• Recordings can also be reused as the video source for a Pre-Recorded webinar

Offers and Revenue

How do I know if attendees are purchasing?

• If social proof notifications are enabled, purchase activity (“Jane from Austin just purchased!”) is displayed in the webinar room

• Purchases can also be broadcast in chat

• Revenue and purchase counts are available in the Analytics dashboard after the session

Can I see revenue by offer?

• Yes. Purchases are recorded as offer transactions, so you can see sales attributed to each offer, along with the UTM data carried over from registration.

Handling Problems During the Broadcast

My video or audio is lagging.

• Check your internet speed: 5 Mbps upload minimum is recommended

• Close other applications consuming bandwidth

• If the problem persists, switch to audio-only temporarily by turning off your camera

An attendee is being disruptive.

• A Moderator (or Host) can mute the attendee, ban them from chat, or block them from the webinar entirely

• These actions are available from the Attendee Management panel

I am having a major technical failure during a live webinar.

• Refresh the room: live video runs on adaptive bitrate streaming and will reconnect automatically

• The session stays active for attendees while you reconnect; rejoin from the same room link

• A Co-Host can keep presenting while you re-establish your connection

• Confirm a stable upload connection (5 Mbps minimum recommended)

Can I hand off the presentation to a Co-Host?

• Co-Hosts have their own camera, microphone, and screen sharing controls

• The Host can stop sharing their screen and the Co-Host can start sharing theirs

• There is no formal “hand off” button: both presenters manage their own controls independently

After the Webinar

What analytics are available after the event?

• The Analytics dashboard tracks:

• Registrations and attendees

• Revenue and purchases, attributed per offer

• Chat activity and poll responses

• Attendee lists can be exported as CSV; poll and survey results have dedicated dashboards

Can I send follow-up messages to attendees?

• Yes. Replay reminders can be sent via email or SMS with a link to the recording

• Notifications are sent through your own SMTP (email) and Twilio (SMS) credentials, so sender reputation stays under your control